Case study

SJP Air

Steve uses a cloud based job management app to complete jobs quickly and improve customer satisfaction for his air conditioning installation and repair business
Case study

SJP Air

Steve uses a cloud based job management app to complete jobs quickly and improve customer satisfaction for his air conditioning installation and repair business

Through real-time information I now have greater visibility into my own business

Based in Port Melbourne, Victoria
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14
full time employees
$3 million
approx annual revenue
30 per cent
growth in 2013-14

The challenge

Steve started SJP Air in 2009 as a one-man operation. By 2014 his business quickly grew to 14 full time staff. SJP Air installs, maintains and repairs various types of commercial and residential heating, ventilation, air-conditioning and refrigeration (HVAC&R) products.

In 2012 Steve found that his internal systems were holding back his business from achieving optimal efficiencies. SJP Air’s internal systems were mainly paper-based and manual: Steve recorded and tracked all of his current and future jobs in a paper notebook; and Steve would also call his employees to inform them of jobs, and then call them once again to confirm that jobs were complete. His challenge was to improve or upgrade his current processes to ensure that they supported the growth of his business instead of preventing it.

The solution

Steve subsequently installed an Australian developed job management app called Loc8, developed by Loc8.com. Loc8 was founded in Melbourne in 2011 with the aim to improve asset data collection in the field. For Steve, the cloud-based job management app creates jobs and facilitates job reporting by his staff and is optimised for their mobile devices.

The benefit

Soon after installation, Steve discovered that the major benefit of the app was that all of the information and data was in real-time. Prior to the app Steve had little to no visibility over his staffs’ whereabouts and he would only learn which jobs had been completed when they returned to the office at the end of the day. Through the app he was able to ensure that his team were attending to scheduled jobs, and assign them to new jobs upon completion.

In addition to completing jobs more quickly, the app helps him to quickly complete quotes and order materials from suppliers. Steve has found that completing jobs in a shorter timeframe also improved customer satisfaction levels.

In the past I was unable to give my clients an update on job progress until the technician called me or updated me in the office at the end of the day. The app lets me monitor job progress in real-time so that I can call the client to give them an update when a job has been completed.

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